Shipping Policy

Processing Time

All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Please note: Processing time does not include shipping transit time.

Shipping Methods & Delivery Time

We offer standard international shipping to most countries worldwide.

Standard Shipping: 7–15 business days
Remote areas / Peak seasons: 15–25 business days

Delivery delays may occur due to customs inspection, local logistics issues, bad weather, or global shipping congestion. These situations are beyond our control.

Shipping Fee

Shipping fees are calculated automatically at checkout based on your destination country and order weight. We regularly offer free shipping promotions for qualified orders.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with your tracking number and tracking link. Please allow 24–48 hours for the tracking information to update in the system.

If your tracking stops updating for more than 7 days, please contact our support team: cyqzyq@protonmail.com

Customs Duties & Import Taxes

All international shipments may be subject to import taxes, customs duties, and local fees imposed by your country. These charges are the buyer’s responsibility.

We do not cover customs fees, return fees caused by customs rejection, or local import charges.

Shipping Restrictions

Currently, we do not ship to military bases, PO boxes, and some restricted regions. Please enter a valid residential or commercial address to avoid delivery failure.

Lost / Stuck / Undelivered Packages

If your package is lost, stuck in transit, or marked delivered but you did not receive it:

Check your tracking information and confirm your shipping address
Check with your local post office, neighbors, or building management
Contact us via email with your order number

We will assist you with an investigation and provide a proper solution based on logistics results.

Wrong Address

Please double-check your shipping address before payment. We are not responsible for lost packages caused by incorrect or incomplete addresses provided by customers. Address changes are not allowed after the order has been shipped.

Shipping Safety

All packages are carefully packed to avoid damage during transit. If you receive damaged items, please contact us with photos within 48 hours after delivery.