Orders & Payment
Q: How do I place an order? A: Simply browse our collection, add your favorite items to cart, proceed to checkout, fill in your shipping information and complete payment. You will receive an order‑confirmation email once your payment is successful.
Q: What payment methods do you accept? A: We support PayPal, credit cards, debit cards and other mainstream global payment options. All transactions are securely encrypted to protect your payment information.
Q: Can I modify or cancel my order after payment? A: Please contact our customer service as soon as possible if you need to change or cancel your order. Once the order has been processed and shipped, modification or cancellation will no longer be available.
Q: Why was my payment declined? A: It may be caused by card limits, bank security verification or network issues. You can try another payment method or contact your bank for help.
Shipping & Delivery
Q: Where do you ship to? A: We ship to most countries and regions around the world. You can check available shipping destinations at checkout.
Q: How long will my order take to arrive? A: Processing time: 2‑5 business days. Standard shipping usually takes 7‑15 business days. Delivery time may be extended due to customs clearance, holidays or logistics delays.
Q: How can I track my order? A: Once your order ships, we will send you an email with a tracking number and tracking link. You can enter the tracking number to check real‑time logistics status.
Q: What should I do if my package is lost or damaged? A: Please contact our support team with your order number and photos of damaged items or package. We will evaluate and offer a reasonable solution.
Q: Do I need to pay customs duties or import taxes? A: Import duties and local taxes may apply depending on your country’s regulations. These fees are the buyer’s responsibility. Please check your local customs policy before ordering.
Returns & Exchanges
Q: What is your return policy? A: You may apply for return or exchange within 30 days after you receive your items. Products must be unused, unwashed, with original tags attached and in original condition. Accessories, clearance items are non‑returnable.
Q: How do I start a return or exchange request? A: Contact our customer service with your order number and reason for return. We will send you return instructions. Please do not send items back without prior approval.
Q: Who covers return shipping fees? A: Return shipping cost is borne by the customer unless the item arrives defective, wrong or significantly different from the description.
Q: When will I get my refund? A: After we receive and inspect the returned goods, refunds will be processed within 3‑7 business days. The actual arrival time depends on your payment provider.
Product & Size
Q: How do I choose the correct size? A: Please refer to our size chart on each product page. Measure your body data and compare with size reference to pick the best fit. Sizes may vary slightly between different styles.
Q: Are the product colors exactly as shown in pictures? A: We try our best to show real colors. Slight color differences may exist due to different screen displays and lighting conditions.
Q: The item I want is out of stock. Will it restock? A: Some popular styles will be restocked. You can leave your email on the product page to get notified once it is back in stock.
Customer Support
Q: How can I contact customer service? A: You can reach us via our contact‑us page by email. We reply within 24‑48 business hours.
Q: I haven’t received my confirmation email. A: Please check your spam or junk mailbox. If you still cannot find it, reach out to us with your email address used for ordering.