Thank you for shopping with us. Please read our return and refund policy carefully before placing your order.
Eligibility for Returns & Exchanges
You may request a return or exchange within 30 calendar days from the date you receive your package.
To be qualified for return:
- Items must be unused, unwashed, unaltered and in original condition.
- All original tags, labels and packaging must be attached.
- Products should not have stains, odors, scratches or wear marks.
Non‑returnable items:
- Clearance / sale final‑price items
- Lingerie, swimwear and personal accessories for hygiene reasons
- Items marked “Final Sale” on product page
We reserve the right to refuse returned goods that do not meet above conditions.
How to Submit Return / Exchange Request
Do NOT send items back without prior authorization.
- Send an email to our support: cyqzyq@protonmail.com
- Provide your order number, photos of the item, and state your request (return for refund or exchange).
- Our team will review your application and send you detailed return instructions within 24‑48 business hours.
Return Shipping Cost
- If return is caused by our fault: defective item, wrong item shipped, item significantly different from description → We cover return shipping cost.
- If you return due to personal reasons: size issue, style dislike, changed mind → Return shipping fee is at buyer’s own expense.
Original shipping charges at checkout are non‑refundable.
Refund Process
Once we receive and inspect your returned parcel, we will process your refund within 3‑7 business days. Refunds will go back to your original payment method.
Please note: The actual arrival time of funds depends on your bank or payment provider, and may take extra several business days.
Exchange Process
If you request an exchange, the new item will be shipped after we receive and check your returned goods. Stock availability of the new size/style cannot be guaranteed. We will notify you if the wanted item is out of stock, and offer you alternative solutions or full refund instead.
Damaged or Defective Items
If you receive broken, damaged or defective goods, please contact us within 48 hours upon delivery. Please attach clear photos of package outer condition and product defects. We will evaluate and arrange replacement or partial/full refund for you.
Important Notice
- We are not responsible for lost return packages. We recommend you use trackable shipping service when sending back goods.
- Custom duties and import taxes generated from return shipment shall be borne by the corresponding party according to actual situation.